I ran the restore and photos are still missing.
Check whether the remaining photos were captured on a different household phone first.
Check whether the remaining photos were captured on a different household phone first.
First check whether the remaining ones were captured on someone else's phone. The Restore screen tells you when that is the case, and only that person's device can upload them.
If you have run Restore Missing Photos on every phone in your household and photos are still blank, email [email protected] and we will look at your account personally. Include roughly when the moments were captured and which device took them, as that helps us find them faster.
Resources & next steps
Frequently asked questions
I ran the restore and photos are still missing.
First check whether the remaining ones were captured on someone else's phone. The Restore screen tells you when that is the case, and only that person's device can upload them.
If you have run Restore Missing Photos on every phone in your household and photos are still blank, email [email protected] and we will look at your account personally. Include roughly when the moments were captured and which device took them, as that helps us find them faster.
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